About Dexcent
Founded in 2006, Dexcent Inc. (Dexcent) is an engineering consulting firm that provides a range of specialized solutions for clients in a variety of industries throughout the world. Our professionals have modernized IT and OT engineering methodologies into comprehensive solutions, specializing in information analytics, cyber-security, infrastructure, and control systems engineering. As such, we pride ourselves on truly transforming industrial operations to optimize business performance and deliver bottom-line results.
Job Details
The SCADA Support Analyst maintains and enhances Client SCADA systems in support of control center operations and related business areas. They manage and resolve Client issues which includes, but is not limited to SCADA, web applications, communications, hardware, RTU, and PLC.
This position will be based onsite in Edmonton, AB.
Candidate Qualifications
- 5+ years of work experience with process control systems and SCADA system platforms.
- A Diploma or Degree in Computer Science, Computer Engineering, or related discipline.
- Superior SCADA/control systems troubleshooting and technical skills.
- Working knowledge of process control systems and SCADA system platforms such as OASyS, Cygnet, and PROCYS (RTAP). Priority will be given to candidates with experience in the SCADA system listed.
- Working knowledge of UNIX/LINUX, C, C++, Java, Perl, SQL and Visual Basic programming language. Competent with MS Office.
- High level of comfort using interactive tools (Teams, Sharepoint, Outlook, Slack, One Drive, Remote Desktop, ticketing systems, APS systems).
- Technical writing/documentation talents (end-user documentation, reports, flow diagrams, as-built drawings, etc.).
- Extremely professional with high integrity, ethics, confidentiality and a strong work ethic.
- Excellent written and verbal communication skills.
- Ability to multi-task in a fast-paced environment.
- Strong customer service, organization and time management skills.
Candidate Responsibilities
- • Provide consulting services for the maintenance, enhancement and integration of SCADA system functionality.
- • Learn and build expertise in Client systems, including SCADA and automation systems (CygNet, RTAP, DeltaV), APS system, batch ticketing system.
- • Play a key role in the maintenance of Client SCADA production and development application environments by providing technical support, troubleshooting, problem diagnosis, application testing and configuration changes.
- • Work closely with Client SCADA Operations and Integration teams to ensure changes in the SCADA System is communicated with SCADA Support.
- • Oversee the successful transition of applications and new instances of OASyS, Cygnet, and PROCYS (RTAP) into SCADA Support.
- • Assist in SCADA system commissioning effort.
- • Provide support to SCADA projects in the role of Support Liaison.
- • Complete assigned weekly maintenance tasks and implement operational limit changes to various parts of the liquid systems under direction of engineering.
- • Coordinate with Client field employees to diagnose and resolve issues with flow meters and other field instrumentation.
- • Complete changes to networking, firewalls, domains, coordinate the work and obtain approvals.
- • Decommission servers, set up new servers and workstations.
- • Install antivirus solutions, set up security audits/permissions, set up active directory, complete database troubleshooting, server migrations, etc.
- • Demonstrate commitment to the Dexcent and Client teams’ success.
- • Prepare and maintain documentation as per Dexcent and Client standards.
- • Comply with all relevant change management procedures.
- • Proactively support the Dexcent safety program and initiatives; maintaining compliance with all safety policies and procedures (including Client site specific programs), and ensuring utilization of safe work practices on Client sites and in the office.
- • Maintain a positive attitude and communication style with Clients, vendors and team members in all circumstances.
- • Other duties and special projects as assigned by Dexcent or Client Supervisor.
What We Offer
We recognize that people are our most important asset. We appreciate the diverse experience, knowledge, creativity, and personality that each person brings to our organization, our culture, and our success.