SCADA Analyst - Hybrid/Remote Canada or USA
Founded in 2006, Dexcent Inc. (Dexcent) is an engineering consulting firm that provides a range of specialized solutions for clients in a variety of industries throughout the world. Our professionals have modernized IT and OT engineering methodologies into comprehensive solutions, specializing in information analytics, cyber-security, infrastructure, and control systems engineering. As such, we pride ourselves on truly transforming industrial operations to optimize business performance and deliver bottom-line results.
The SCADA Analysts maintain and enhance live Client SCADA systems in support of control center operations and related business areas. They manage and resolve Client issues which include, but is not limited to SCADA, communications, hardware, RTU, and PLC.
Work location is flexible in Canada/USA. Work may be hybrid or remote, with visits to client sites in person and travel as needed.
Position Duties and Responsibilities:
Provide consulting services for the maintenance, enhancement and integration of SCADA system functionality.
Learn and build expertise in Client systems, including SCADA and automation systems (CygNet, RTAP, Iconics, OASyS), APS system, batch ticketing system.
Play a key role in the maintenance of live Client SCADA production and development application environments by providing technical support, troubleshooting, problem diagnosis, application testing and configuration changes.
Work closely with Client Control Center Coordinators in the planning, organizing and delivering of support service to the Control Center.
Work closely with Client SCADA Operations and Integration teams to ensure changes in the SCADA System are communicated with SCADA Support.
Oversee the successful transition of applications and new instances of OASyS, Cygnet, Iconics, and PROCYS (RTAP) into SCADA Support.
Assist in SCADA system commissioning effort.
Provide support to SCADA projects in the role of Support Liaison.
Be part of the SCADA Support Service Desk rotation in the Client Control Center.
Be part of the team that works on Problem Reports requested from Client.
Be part of the Client’s 24x7 support team on call rotation, including attending sites to troubleshoot and apply fixes to consoles, etc.
Complete assigned weekly maintenance tasks and implement operational limit changes to various parts of the liquid systems under direction of engineering.
Coordinate with Client field employees to diagnose and resolve issues with flow meters and other field instrumentation.
Proactively engage with Client end users, field, various departments, management, etc.
Coordinate changes to networking, firewalls, domains, arrange for the work and obtain approvals.
Develop and demonstrate an understanding of SCADA best practices, standards, and operating procedures.
Demonstrate commitment to the Dexcent and Client teams’ success.
Prepare and maintain documentation as per Dexcent and Client standards.
Comply with all relevant change management procedures.
Proactively support the Dexcent safety program and initiatives; maintaining compliance with all safety policies and procedures (including Client site specific programs), and ensuring utilization of safe work practices on Client sites and in the office.
Maintain a positive attitude and communication style with Clients, vendors and team members in all circumstances.
Other duties and special projects as assigned by Dexcent or Client Supervisor.
4 - 15 years of work experience with process control systems and SCADA system platforms.
A Diploma or Degree in Computer Science, Computer Engineering, or related discipline.
Superior SCADA/control systems troubleshooting and technical skills.
Working knowledge of process control systems and SCADA system platforms such as OASyS, Cygnet, PROCYS (RTAP), and Iconics.
Priority will be given to candidates with experience in the SCADA system listed.
Working knowledge of UNIX/LINUX/Windows, C, C++, Java, Perl, SQL and Visual Basic programming language. Competent with MS Office.
High level of comfort using interactive tools (Teams, Sharepoint, Outlook, Slack, One Drive, Remote Desktop, ticketing systems, APS systems).
Technical writing/documentation talents (end-user documentation, reports, flow diagrams, as-built drawings, etc.).
Excellent written and verbal communication skills.
Ability to multi-task in a fast-paced environment.
Strong customer service, organization and time management skills.
Able to provide on-call support on a rotation basis.
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