About Dexcent
Founded in 2006, Dexcent Inc. (Dexcent) is an engineering consulting firm that provides a range of specialized solutions for clients in a variety of industries throughout the world. Our professionals have modernized IT and OT engineering methodologies into comprehensive solutions, specializing in information analytics, cyber-security, infrastructure, and control systems engineering. As such, we pride ourselves on truly transforming industrial operations to optimize business performance and deliver bottom-line results.
Job Details
This role will be responsible for supporting system upgrades, application deployments, cyber security and compliance activities, troubleshooting, and day-to-day operations to ensure critical systems remain secure, reliable, and available.
The ideal candidate will have strong experience supporting industrial control or operational technology environments, along with hands-on knowledge of Windows Server, SCADA applications, infrastructure, system upgrades, troubleshooting, and cyber security requirements.
This position is remote and can be located anywhere in Canada.
Position Duties and Responsibilities:
- Configure and support OT infrastructure, including Windows servers, applications, service accounts, security settings, and supporting components.
- Coordinate server provisioning, configuration, and deployment activities across multiple environments.
- Support application installations, upgrades, migrations, and system integrations.
- Ensure infrastructure and applications are configured according to operational, security, and corporate standards.
- Provide day-to-day technical support for SCADA, Leak Detection, OPC UA, and related applications.
- Troubleshoot server, application, database, communication, and system performance issues.
- Investigate incidents, identify root causes, and implement or coordinate effective solutions.
- Work with internal support teams and vendors to resolve complex technical issues.
- Support incident management and ensure issues are documented and followed through to resolution.
- Participate in technical discussions, design reviews, project meetings, and implementation planning.
- Provide practical technical recommendations based on operational experience and knowledge of OT environments.
- Identify opportunities to improve system reliability, availability, performance, and maintainability.
- Contribute to technical solutions for system enhancements, upgrades, and new deployments.
- Work closely with server, network, database, cyber security, operations, and application support teams to investigate and resolve technical issues.
- Coordinate technical activities across multiple teams to ensure timely resolution and successful project delivery.
- Escalate issues appropriately and maintain clear communication with stakeholders throughout the resolution process.
- Work collaboratively with operations teams, project managers, vendors, cyber security teams, infrastructure teams, and application support teams.
- Coordinate with vendors on technical issues, upgrades, troubleshooting, and system support.
- Provide technical input and support to project teams from planning through implementation and operational handover.
- Review and implement ServiceNow requests for server, application, and system access.
- Manage service accounts, security groups, application credentials, password updates, and user access permissions.
- Ensure access is provisioned and maintained in accordance with security, compliance, and operational requirements.
- Support periodic access reviews and remediation activities.
Candidate Qualifications:
- Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, Industrial Automation, Electrical Engineering, or a related technical discipline.
- 10+ years of progressive technical experience supporting OT, SCADA, industrial control, pipeline, energy, utilities, or other critical infrastructure environments.
- Equivalent combination of education, technical training, certifications, and relevant hands-on experience may be considered.
- Strong understanding of SCADA/OT systems, infrastructure, and operational environments.
- Additional training or certifications in OT/ICS cyber security, SCADA systems, networking, Windows Server, or industrial control systems is considered an asset.
- Experience supporting cross-functional teams and complex, multi-stakeholder technical projects.
- Experience with technical documentation, reporting, and operational governance is considered an asset.
What We Offer
We recognize that people are our most important asset. We appreciate the diverse experience, knowledge, creativity, and personality that each person brings to our organization, our culture, and our success.